FAQ

At ALTAYAR ALMALAKI, we provide a broad spectrum of logistics and transportation services tailored to meet the needs of our diverse clientele. Our offerings include:

• Sea Freight: Comprehensive sea freight solutions for global shipping, ensuring secure and efficient transport of goods by sea.
• Air Freight: Fast and reliable air freight services, designed to meet the tightest deadlines with flexibility and precision.
• Road Freight: Versatile road transportation options that ensure timely and safe delivery across various terrains and distances.
• Petroleum Transportation: Specialized services for the bulk transport of petroleum products, adhering to the highest safety and regulatory standards.

Our services are supported by additional capabilities such as Custom Clearance, Warehousing, Packing and Removals, and Project Handling. We are equipped to manage both standard and complex shipments with the utmost professionalism.

Tracking your shipment with ALTAYAR ALMALAKI is simple and convenient. We provide an advanced online tracking system that allows you to monitor your shipment in real-time. Here’s how it works:

• Online Tracking Portal: Visit our website and access the tracking portal. Enter your unique tracking number to view the current status, location, and estimated delivery time of your shipment.
• 24/7 Support: If you encounter any issues or need further assistance, our customer support team is available around the clock to help you with tracking and other inquiries.
• Automated Updates: For added convenience, we offer automated email or SMS notifications that keep you informed about your shipment’s progress from dispatch to delivery.

ALTAYAR ALMALAKI is highly experienced in the transportation of hazardous materials, particularly in the field of petroleum transportation. Our approach ensures that all safety protocols and regulatory requirements are meticulously followed:

• Specialized Equipment: We utilize specialized tankers and equipment designed for the safe transport of crude oil and refined petroleum products. This includes state-of-the-art containment systems to prevent leaks and spills.
• Compliance with Regulations: Our operations strictly adhere to international safety and environmental regulations, including those set by the International Maritime Organization (IMO) and other relevant authorities.
• Trained Personnel: Our team consists of highly trained professionals who are well-versed in handling hazardous materials. They ensure that every aspect of the transportation process, from loading to unloading, is conducted with the highest level of care and precision.
• Risk Management: We implement comprehensive risk management strategies to anticipate and mitigate potential hazards during transportation, ensuring the safety of both your cargo and the environment.

Ensuring on-time delivery is a cornerstone of ALTAYAR ALMALAKI’s operations. We employ a strategic approach to logistics that prioritizes efficiency and reliability:

• Advanced Planning: Our logistics experts develop detailed transportation plans that account for all variables, including route optimization, potential delays, and customs clearance times.
• Real-Time Monitoring: We utilize cutting-edge tracking technologies to monitor shipments in real-time. This allows us to identify and address any issues that may arise during transit, minimizing the risk of delays.
• Collaborative Partnerships: We maintain strong relationships with a global network of carriers, customs agents, and other stakeholders. These partnerships enable us to expedite processes and secure priority handling when necessary.
• Contingency Measures: In the rare event of a delay, we have contingency plans in place to ensure that your shipment is rerouted or expedited as quickly as possible, minimizing the impact on your delivery schedule.

This multi-faceted approach ensures that we consistently meet or exceed our delivery commitments, providing you with peace of mind and reliable service.